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Tricker's Owners Club Terms & Conditions

  1. Introduction
    1. Launched on 21st May 2024, Tricker's Owners Club is our loyalty scheme, set up in order to reward our customers for being part of our community. We have created various ways (“Ways to earn”) for you to earn Tricker’s Owners Club Points which can be used towards discounts on your next purchase from our website, plus exclusive benefits which can be acquired by qualifying for spend-based VIP tiers.
  2. Membership
    1. To collect Tricker’s Owners Club Points you must have an active Tricker’s Account. You do this with your First name, Last Name and email address, which is personal data. We will only use your personal data as set out in our Privacy Policy - https://trickers.com/policies/privacy-policy.  Once you register for a Tricker’s Account, we will automatically enrol you as a holder of a Tricker's Owners Club Account and you can start collecting Tricker’s Owners Club Points. You can view your Tricker’s Owners Club Point Balance when you sign in on our Website and visit https://trickers.com/rewards. 
    2. If you cancel your Tricker’s Account you will lose any points on your Tricker's Owners Club Account. If you do not wish to be enrolled as a holder of a Tricker's Owners Club Account, please contact us as customerservices@trickers.com and ask to be unenrolled. Once unenrolled you will lose all your Tricker’s Owners Club Points. You can ask us to enrol you in a new Tricker's Owner
  3. Earning Points
    1. You can only collect Tricker’s Owners Club Points on your own Tricker's Owners Club Account and you cannot share them or transfer them to anyone else or to any other Tricker's Owners Club Account.
    2. Points are calculated based on completed “Ways to Earn” following the launch of the Tricker’s Owners Club (21/5/2024).
    3. “Ways to earn” are things you can do to earn Tricker’s Owners Club Points. We may change “Ways to earn” in any way and at any time. This includes adding new “Ways to earn” or removing them or increasing the number of points you may receive or reducing the number of points that you may receive.
    4. You can only collect Tricker’s Owners Club Points when making a purchase from our Website if you are signed on to your Tricker’s Account on our Website. You will not accrue points for your purchase if you check out as a guest or in any other way.
    5. When writing a review of our product via the review product facility on our Website (a “Review”) you can only collect Tricker’s Owners Club Points if you are signed on to your Tricker’s Account on our Website. You will not accrue points for your purchase if you post a Review as a guest or in any other way.
    6. From time to time, we may run promotions in which you may be awarded double Tricker’s Owners Club Points for certain Activities you carry out during a certain period. If you perform any of the Activities we identify in respect of the relevant promotion in the relevant period, then the number of points awarded to you in respect of the identified Activity/ies you perform will be double the number of points set out in the table above. Such Tricker’s Owners Club Points will be subject to all other terms and conditions in respect of points.
    7. The current Activities to earn Tricker’s Owners Club Points are set out in the table below:

      Ways to earn Tricker's Owners Club Points

      Important Notes

      Points / Reward Earned

      Make a purchase

      Points will be awarded following order fulfilment. Points will be deducted if product is returned or order is cancelled; no points awarded in relation to purchase (whole or part) made with voucher(s) defined below.

      1 Point per whole £1 spent

      Create a Tricker’s Owners Club Account

      One account per person

      100 Points

      Make 3 purchases

      Tricker’s Owners Club Points will be awarded following the completion of 3 separate orders. points will be deducted if product is returned or order is cancelled; no points awarded in relation to purchase (whole or part) made with VIP Voucher(s) defined below.

      100 points

      Celebrate your birthday

      You will need to supply your date of birth. Tricker’s Owners Club Points will be awarded on the date of your Birthday.

      50 Points

      Leave a Review

      You may send us up to 2 Reviews in each calendar month which we expect to be genuinely held view(s) following a genuine purchase; Reviews must comply with these Terms and may or may not be displayed on our Website.

      20 Points per Review

      Follow us on Instagram

      One award per Instagram account; you will only be rewarded once for this Activity; Tricker’s Owners Club Points may be deducted if you unfollow us within 3 months.

      15 Points

      Follow us on Pinterest

      One award per Pinterest account; you will only be rewarded once for this Activity; Tricker’s Owners Club Points may be deducted if you unfollow us within 3 months.

      15 Points

      Like us on Facebook

      One award per Facebook account; you will only be rewarded once for this Activity; Tricker’s Owners Club Points may be deducted if you unfollow us within 3 months

      15 Points

      Refer a friend

      You must have permission to send us your friend’s contact email. Your friend must register for a Tricker’s Account and spend at least £100 on their first purchase in order for points/discount to be awarded. They must also not close their Tricker’s Account within 6 months of registering otherwise the relevant Points may be deducted. 

      500 Tricker’s Owners Club Points for you; and £25 off for your friend’s first purchase. 
  4. Redeeming Points
    1. Tricker’s Owners Club Points have no cash value. Points may be used only once they are exchanged for a unique code (“Tricker’s Owners Club Voucher”) to be applied during checkout on our Website. You need to accrue a certain number of Tricker’s Owners Club Points before you can apply via our Website for your Tricker’s Owners Club Points to be exchanged for a Tricker’s Owners Club Voucher.  Tricker’s Owners Club Vouchers have no cash value.
    2. Points may be exchanged for Tricker’s Owners Club Vouchers as set out in the table below. Points are not redeemable in any other way.

      Tricker’s Owners Club Points

      Tricker’s Owners Club Voucher to the value of £

      200

      £10

      300

      £15

      400

      £20

      500

      £25
    3. Tricker’s Owners Club Vouchers are not transferable and can only be used by you when making a purchase of product from our Website if you are signed on to your Tricker’s Owners Club Account on our Website. Please note the Important Notes section in the table above.  You cannot use Tricker’s Owners Club Vouchers and will not get points for your purchase if you check out as a guest or in any other way.  You will not get Tricker’s Owners Club Points based on the value of any purchase made using Tricker’s Owners Club Vouchers. If for any reason you need to return a purchase made with Tricker’s Owners Club Vouchers, your Tricker’s Owners Club Account will be credited with the number of Tricker’s Owners Club Points that you exchanged for the Tricker’s Owners Club Vouchers.
    4. Tricker’s Owners Club Points expire 1 year (365 days) after last customer activity.
    5. Please note that the award of any and all Tricker’s Owners Club Points is entirely at our discretion and, without incurring any liability to you to the fullest extent permitted by law, we may at any time or in any instance choose:
      • not to award Tricker’s Owners Club Points;
      • to deduct Tricker’s Owners Club Points from any Tricker’s Owners Club Point Balance; and/or
      • to close any or all Tricker's Owners Club Accounts.
  5. VIP Tiers
    1. As well as accruing points based on the “Ways to Earn” mentioned above, Tricker’s Owners Club members will also qualify for membership in various levels of VIP tier based on value of spend on our website following the launch of the Tricker’s Owners Club (21/5/2024). 
    2. Tier eligibility will be calculated 30 days following any purchases, and tier can be downgraded if product is returned or order is cancelled.
    3. Once a VIP Tier is acquired, customers will maintain at least that tier as long as their Tricker’s Owners Club Account is active, at the discretion of R.E. Tricker Limited. 
    4. Membership of our VIP tiers is calculated as per table below and provides the following benefits:

      VIP Tier

      Membership Requirement

      VIP Tier Benefits

      Bronze VIP

      £1 Spent on Trickers.com following the launch of Tricker’s Owners Club, while the customer has been a member of Tricker’s Owners Club.  
      • 1x Point Multipliers
      • 100 points Birthday Reward

      Silver VIP

      £600 Spent on Trickers.com following the launch of Tricker’s Owners Club, while the customer has been a member of Tricker’s Owners Club.  
      • 1x Point Multipliers
      • 200 Points Birthday Reward
      • 200 Points Upon Entry

      Gold VIP

      £1,000 Spent on Trickers.com following the launch of Tricker’s Owners Club, while the customer has been a member of Tricker’s Owners Club. 
      • 1.5x Point Multipliers
      • 200 points Birthday Reward
      • 400 Points Upon Entry
      • 5% Off Repairs*
      • Free Accessory Gifts with orders over £100

      *Customers are required to contact customerservices@trickers.com directly in order to request redemption of these benefits. 

      Platinum VIP

      £3,000 Spent on Trickers.com following the launch of Tricker’s Owners Club, while the customer has been a member of Tricker’s Owners Club.  
      • 1.5x Point Multipliers
      • 400 Points Birthday Reward
      • 400 Points Upon Entry
      • 10% Off Repairs*
      • Free Accessory Gifts with orders over £100
      • Complimentary Factory Tour*
      • Complementary Pair of Engraved Shoe Trees*

      *Customers are required to contact customerservices@trickers.com directly in order to request redemption of these benefits. 
  6. Changes to the Tricker’s Owners Club
    1. R.E. Tricker Limited may, at its sole discretion, terminate, alter, limit, suspend or modify the Tricker’s Owners Club, and/or the Terms and Conditions at any time, in case of changes to applicable laws, changes in services provided by R.E. Tricker Limited or introducing new services. 
    2. R.E. Tricker Limited reserves the right to make changes to the Tricker’s Owners Club (including VIP Tiers) and its Terms and Conditions without providing you with prior notification. Please make sure to stay updated on the Terms and Conditions. You will always find the latest version of the Terms and Conditions on Trickers.com.
  7. Limitation of Liability
    1. R.E. Tricker Limited will not be liable for any system failure or malfunction of the Tricker’s Owners Club or any consequences thereof. R.E. Tricker Limited accepts no liability for any loss or damages arising from suspension, variation or termination or in any other way relating to the Loyalty Program, except for any liability which cannot be excluded by law.
  8. Contact Us
    1. If you have any questions regarding the Tricker’s Owners Club, you may contact customer service at R.E. Tricker Limited at customerservices@trickers.com