All full price shoe and boot orders are delivered in plain packaging containing our distinctive blue Tricker's box and come complete with a care guide and a complimentary Tricker's shoe bag and polishing cloth (combined value £17).

ELIGIBILITY TO PURCHASE

In order to make purchases through the Tricker’s website, you will need to provide your personal details such as, name, address, contact number and email address. Furthermore, when you order, you will be required to provide valid payment details whereby you agree we can use the details to conduct appropriate anti-fraud checks.

You will only be able to checkout on the relative country/currency where your items are being delivered.

All UK orders are inclusive of VAT. All orders for ROW (which also include Switzerland, Norway, Iceland, Liechtenstein) are shown in your local currency if supported, or GBP and are delivered Duty Unpaid. This is your responsibility to ensure customs clearance. (Please note Germany is included as a ROW country as we are unable to send on a DDP terms, the price is reflected with no built in customs & duties paid) All orders from other countries in the EU, USA and Japan are shown in your local currency and sent delivery duty paid and the prices reflect this delivered to your door. 

DELIVERY

Please note these are estimations, and not a guarantee as third party factors such as customs clearance can delay for any deliveries especially.

We aim to deliver all orders as quickly as possible. We use DHL & UPS for all of our deliveries. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors that may cause delays.

For orders of £100 and over (including all boots and shoes):

UK: 1-2 working days - Free Delivery
EU: 5-10 working days - Free Delivery
USA: 1-5 working days - Free Delivery
Japan: 3-7 working days - £25.00 Delivery
Rest of World: 3-7 working days - Free Delivery

For orders below £100: (£50 UK)

UK: 1-2 working days - £3.50 Delivery
EU: 5-10 working days - £25.00 Delivery
USA: 1-5 working days - £25.00 Delivery
Rest of World: 3-7 working days - £25.00 Delivery

TRACKING YOUR ORDER

As soon as your order has been dispatched, we will email you confirmation of your tracking details. You can also log in to your account on the website to track your order history. Please allow a few hours before tracking to allow the carrier to update their system.

RETURNS POLICY

Our website returns policy means that if you are not fully happy with the goods you have received, you can return them to us (RE Tricker Ltd will not be responsible for any returns costs) within 28 days of receipt, providing they are in original resalable condition. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn and are not in original condition.

Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in transit. Once your Item(s) have been received, please allow 3-5 working days to be processed, at which point you will be notified the refund or exchange has taken place.

Please note that returns can only be processed to the original purchaser. If you are returning a gift, please contact the original purchaser to do this for you.

Any EU or ROW please include the original invoice and please mark the items as BRITISH RETURNED GOODS TO SENDER, as we will not accept any import or duty fees on returns.

Please send your return items to:

Returns Department
R.E Tricker Ltd
Unit 5, Queens Park Industrial Estate
Studland Road
Northampton
NN2 6NA

CANCELLING YOUR ORDER

R.E Tricker Ltd will always be happy to cancel your order, to do this you can contact customer services through the contact form. Unfortunately, it will not always be possible to stop the order if this has already been picked up by the delivery company. Once the item is back with R.E Tricker Ltd we will process your refund, however R.E Tricker will not be liable for the postage and packaging costs should this be the case.