Refund policy
Our website returns policy means that if you are not fully happy with the goods you have received, you can return them to us (RE Tricker Will not be responsible for any returns costs) within 28 days of receipt, providing they are in original resalable condition. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn and are not in original condition.
Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the transit. Once your Item(s) have been received, please allow 3-5 working days to be processed, at which point you will be notified the refund or exchange has taken place. For all returns from the EU or ROW please include the original invoice and please mark the items as BRITISH RETURNED GOODS TO SENDER and delcare this item is a return when sending, as Tricker's will not accept any import or duty fees on returns should there any placed upon the return and this may result in the item being returned back to you.
We have recently moved to a new, self-service returns platform called SWAP. This means you can now manage your own return or exchange immediately.
To start your return or exchange: Please visit our dedicated portal here: https://returnsportal.shop/trickers
How it works:
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Enter your order number and email address.
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Select the item(s) you wish to return and indicate if you would like an exchange or a refund.
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The portal will generate your returns label (at a fixed price)and provide clear instructions on how to package and despatch the items back to us.
A quick reminder: To be eligible for a full refund or exchange, items must be returned in their original packaging and in a pristine, unworn condition. We always recommend trying your shoes on a carpeted surface until you are 100% happy with the fit.
Pricing varies by region based on shipping costs and customs requirements. The label will be issued for the same region as your original order.
Please note if you are not happy with your purchase or think there may be a fault, please email us your order number and images. Do not post them back without speaking to Customer Service first, postage costs or loss in transit for returns will not be responsibly to Tricker's. We will arrange pick up of faulty items once discussed.
Please note that returns can only be processed to the original purchaser, if you are returning a gift, please contact the original purchaser to do this for you.
Send your return items to:
Returns Department
R.E Tricker Ltd
Unit 5, Queens Park Industrial Estate
Studland Road
Northampton
NN2 6NA
CANCELLING YOUR ORDER
R.E Tricker Ltd will always be happy to cancel your order, to do this you can contact customer services through the contact form. Unfortunately it will not always be possible to stop the order if this has already been picked up by the delivery company, once the item is back with R.E Tricker Ltd we will process your refund, however R.E Tricker will not be liable for the postage and packaging costs should this be the case. (or any customs/duties charges you may have paid)
